November Forum – Verbal Judo

De-Escalation Tactics to Avoid Violent Encounters

This fast-paced, participant-involved workshop will teach skills to deal with angry, hostile, demanding and, perhaps dangerous, people.

Join us to learn…
• Body Language and Attitude to prevent confrontation
• Controlling your emotions
• Handling verbal abuse and confrontation
• Removing yourself as a focus or target of anger
• Maintaining your personal safety when things might be going badly
• Ending your encounter with a positive feeling

Speaker: 

Les Thomas

As an expert on verbal de-escalation skills, Les has provided verbal judo workshops for
police departments, churches, non-profits, government agencies, and businesses.